Shipping policy

Pre-order: We are currently taking pre-orders. Orders placed now ship starting November 10, 2026. You will receive a shipping confirmation with tracking as soon as your order is on its way.

Thanks for choosing Butter. Here's everything you need to know about how your order gets to you.

Where we ship

We ship across Canada.

Processing time

Orders are packed and shipped as quickly as possible once they're ready.

Shipping rates & delivery times

Shipping is calculated at checkout based on your destination, so you'll always see the exact cost before you pay.

• Across Canada: typically 3–7 business days after shipping.

Delivery estimates aren't guaranteed and may vary during peak periods.

Order tracking

Once your order ships, you'll get a confirmation email with a tracking number so you can follow it to your door.

Subscriptions

Refill subscriptions ship automatically on the schedule you choose (every month, 2 months, or 3 months). You can skip, pause, or cancel anytime before your next renewal — see our Subscription Terms.

Wrong or undeliverable address

Please double-check your address at checkout. If a package comes back to us due to an incorrect or incomplete address, we'll reach out to arrange reshipping (extra shipping charges may apply).

Lost, delayed, or damaged packages

If your order is delayed, lost, or arrives damaged, reach out through our Contact page and we'll make it right.